Welcome to Happy2Buy eCom (“us”, “we”, or “our”)! This Return Policy outlines the terms and conditions related to returning and exchanging products purchased from the website www.happy2buy.in (the “Website”). By making a purchase on the Website, you agree to comply with and be bound by this Return Policy.
Return Eligibility
- Eligible Products: Most products purchased from the Website may be eligible for return or exchange, subject to the conditions outlined in this policy.
- Non-Eligible Products: Certain items, such as personalized or custom-made products, perishable goods, and intimate or sanitary goods, may not be eligible for return due to their nature.
Return Process
- Initiating a Return: If you wish to return or exchange a product, please contact our customer service team at [contact email/phone number] within [number of days] days from the date of delivery to initiate the return process.
- Return Authorization: Our customer service team will guide you through the return process, provide a return authorization, and explain the steps to follow.
- Return Packaging: Please ensure that the product is returned in its original packaging, with all accessories, tags, and labels intact. Products must be in unused and resalable condition.
Refund and Exchange
- Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase.
- Exchange: If you choose to exchange a product, we will provide instructions on how to proceed with the exchange process. Additional charges may apply if there is a price difference between the exchanged products.
Shipping Costs
- Return Shipping: The cost of returning the product to us is generally the responsibility of the customer, unless the return is due to an error on our part or a defective product.
- Refund of Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.
Damaged or Defective Products
- Inspect Products: Upon receiving your order, please inspect the products carefully. If you receive a damaged or defective product, please contact our customer service team immediately for assistance.
- Return of Damaged or Defective Products: We may request photographic evidence of the damaged or defective product before initiating the return process.
Changes to Return Policy
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes to the policy will be reflected on this page.
Contact Us
If you have any questions, concerns, or inquiries about this Return Policy, please contact us at hello@happy2buy.in.
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return Policy.